2020 Online Industry Sessions

Every Wednesday join us for Online Industry Sessions.  See below for calendar of session topics.

9:45 am Pacific
10:45 am Mountain / Central

Check back often for updates on upcoming sessions.

Online Industry Session Calendar

Wednesday, Sept 23, 2020
Cluster Montagne Talks – Canada
Special Time from 8:00 am – 9:30 am PDT

This webinar is being hosted by  Kaline Osaki and Benoit Robert from Cluster Montagne.  The session is to share an overview and update about Canadian Resort’s situation with the COVID-19 crisis impact and key issues.

Cluster Montagne is a nonprofit public-private organisation that represents and promotes, throughout the world, French know-how for sustainable mountain tourism development.


Kim Locke, VP Strategy & Corporate Affairs, Lake Louise
Doug MacFarlane, VP of Operations, Whistler Blakcomb
Peter Nixon, Real Estate & Development Manager, Sun Peaks Resort
Andre Quenneville, General Manager, Mount Norquay

Register HERE

Wednesday, Sept 30, 2020
Canadian Ski Council National Initiatives

Paul Pinchbeck, President & CEO, Canadian Ski Council will discuss CSC’s national initiatives for the upcoming winter season.

Register HERE

Completed Sessions

Missed a session.  CWSAA Member’s can log into our Member’s Only section to view a recording of the session.  Note, unfortunately the Small Areas session was not recorded.

Wednesday April 29
Small Areas Forum

About this session: While this call is open to all CWSAA Members, it is intended as a forum for small, medium and community-oriented ski areas to discuss relevant matters.  Several ski areas will share their best initiative/idea implemented at their ski area this season, then the lines will open for additional input and discussion.

Wednesday May 6
Lift Maintenance Safe Work Practices

About this session: Panel discussion from ski areas on how lift maintenance teams are servicing their lifts and equipment in the wake of COVID-19 to ensure employees are safe at work.  The second half of the session will be open forum.

Panelists: Kristian Haagaard (Sunshine Village), Wayne Wiltse (Whistler Blackcomb), Dean Roberts (Sun Peaks), Len Sowden & Dan Boyles (Marmot Basin)

Wednesday May 13
Summer Operations Best Practices during COVID

About this session: Presentation on draft industry recommended practices

Panelists: Peter Nielsen – Revelstoke Mountain Resort, CJ Matthews Dickson – Panorama Mountain Resort and  Mike Manara – Mount Washington Alpine Resort

Wednesday May 20
Food & Beverage Operations amid COVID

About this session:  Overview of Restaurant Canada’s best practices for restaurants in the COVID world.

Presented by: Mark von Schellwitz, Restaurants Canada

Wednesday May 27
Hazard Assessment Process
About this session:  Presentation on how to implement the hazard assessment process to support legislative compliance and encourage safe culture.

Presented by: Jonathan Faloon, WinSport

Wednesday June 3
Summer Adventure Products

About this session:
Panelists will discuss the guest experience of participating in summer adventure activities at ski areas this summer amid COVID-19. Products such as aerial parks, via ferrata, disc golf, and resort attractions will be discussed –  from arriving to the ski area, purchasing tickets, facilitating guided tours, using harnesses, etc..

Paul Robinson / Snow Valley Ski Hill
Andre Quenneville
/ Mt Norquay
Michael Cameron / Grouse Mountain

Friday June 5
Ski Areas Bike Parks
About this session:  This session is intended for ski areas operating bike parks. It will be a panel discussion to share strategies for Bike Parks this summer and how they are adjusting their operating procedures amid COVID.  This session will provide an opportunity to collaborate on ideas to make the best out of the summer bike operations.


Jason Simpson / Panorama Mountain Resort
Charles “Pip” Albrow / Sun Peaks Resort
Kris Hawryluik / Big White Resort

Wednesday June 10
Communicating with guests amid COVID-19

About this session:  Panel discussion on how ski areas are planning strategies to communicate with guests on compliance, safety and reassurance amid COVID.


Kirby Brown / Sea to Sky Gondola
Todd Noble / Jasper SkyTram
Andrea Howie / Lake Louise Ski Resort

Wednesday June 17
Communicating and training employees this summer

About this session:  Panel discussion on how ski areas are conducting training and orientations with employees this summer.


Helen Davies/ Sun Peaks Resort
Lana Murphy & Stacey Jackson / Resorts of the Canadian Rockies
Tom Clearwaters / Fairmont Chateau Lake Louise

Wednesday June 24
Load Test Basics for Above Surface Passenger Ropeways

About this session: Load Testing is something that those who operate & maintain  above surface passenger ropeways must become familiar with.  This session will discuss the different types of load tests and the reasons why load testing is necessary. Focusing on periodic (5 year) load tests, learn basic calculations and how detailed planning and organization is key to ensuring that it gets done properly.


Brent Carmichael, General Manager, Doppelmayr Canada Ltd. (Kelowna)
Dan Ouellette, General Manager, Leitner Poma Canada
Miguel Trigo, Electrical Manager, Leitner Poma Canada
Bob Bell, Contract Instructor, Selkirk College

Wednesday July 8
Ski Area Exclusion of Liability Program

About this session:  Robert Kennedy will be presenting on updates to the Ski Area Exclusion of Liability Program. With remarks from ski industry insurance partners.

Wednesday July 15
We’re Open:  Learning as we go

About this session: Will include a panel of resorts that have opened for Summer Operations discussing what they’ve learned and how they’ve adapted.


Tim Foster / Sun Peaks Resort
Andy Cohen / Fernie Alpine Resort
Mike Manara / Mount Washington Alpine Resort

Thursday, August 6
COVID & Employment Standards

About this session:  COVID has been a game changer for all of our teams.  CWSAA’s legal counsel for employment standards, Mark Grabas of Pushor Mitchell LLP, has been working with the CWSAA Human Resources Committee to assemble a presentation that provides clarity on employer obligations in the new COVID world.  Mark will address leading concerns identified by ski areas followed by a question and answer period (time permitting).

Wednesday, Sept 2, 2020
Return to Sport

About this session:  Hear from Canadian Ski Patrol, Canadian Ski Instructors’ Alliance, Canadian Association of Snowboard Instructors  and BC Alpine Ski Association on their return to play changes for the coming winter season.


Anne Haley-Callaghan, Canadian Ski Patrol
Perry Schmunk, Canadian Ski Instructor’s Alliance
Simon Holden, Canadian Association of Snowboard Instructors
Anders Hestdalen, BC Alpine Ski Association

Wednesday, Sept 9, 2020
Snow Sports Huddle

The purpose of the session is to provide insights to changes that may be occurring this winter due to COVID. The CWSAA Snow Sports group is planning to hear from CSIA and CASI ,our certification bodies, as well as Rachel Milner who has been operating a Snow Sports School in the Southern Hemisphere this summer.  The snow sports group plans on some follow up sessions to share insights around best practices for COVID which will include; snow school meeting areas, Point of Sales considerations, school groups and lesson programming.

Wednesday, Sept 16, 2020
Passenger Ropeways Town Halls
2 separate sessions facilitated by Technical Safety BC & AEDARSA

ASM discussion with AEDARSA

BC discussion with Technical Safety BC

Wednesday, Sept 16, 2020
Southern Hemisphere:  what we have learned since opening up winter operations

About this session: Ski operators from New Zealand and Australia will share their experiences opening up for the winter season amid COVID-19 restrictions.  Will discuss staffing, lift operations, rentals, food & beverage, patrol and more.

Bridget Legnavsky , GM Cardrona Alpine Resort/Treble Cone,  New Zealand
Stuart Diver, GM, Thredbo, Australia

To attend a session:

  1. You must register for each session you’d like to attend.
  2. Registration is free for all CWSAA members.
  3. You must register by noon (pacific time) on Tuesday, the day prior to the session you are attending.
  4. Click the register here link for the session you would like to register for.
  5. Complete the registration form – tell us who you are!
  6. On Tuesday afternoon prior to the session you’ve registered for, we’ll send you a link to participate.

For the latest industry updates, check out the CWSAA Newsletters.