Accommodations Manager

Manning Park Resort
July 19, 2021
East Gate, Canada
Job Type


Do you love exploring and playing in the outdoors, making new friends, hanging around the campfire, canoeing, kayaking, stand up paddle boarding, snowboarding, skiing, and snowshoeing? Well we have that, and more. Manning Park Resort is a year round resort located between Hope and Princeton, BC. If you are ready to leave the hustle and bustle of city life, and enjoy outdoor fun and adventure, this is a great place to work. Staff housing is included, so your dream of living in the mountains is part of your adventure at Manning Park Resort.


Manning Park Resort (MPR) seeks a year-round, full-time Accommodations Manager to be accountable for the daily operations & administrative duties of the Rooms Department, including; Front Desk, Housekeeping, and Janitorial. As a member of the MPR Leadership team they will participate in the master plan development process for future growth and develop and mentor all staff within their department.

Our ideal candidate will have previous managerial experience ideally based within a hospitality or resort setting. This individual is not afraid to be hands-on when necessary and will possess extensive knowledge of resort operations. This is an individual who understands and has experience in developing, leading, motivating and mentoring teams and will contribute to the successful operations of MPR.

Responsibilities include: (but not limited to)

* Ensure optimal cleanliness and sanitation of facilities to meet or exceed MPR standards

* Ensure a positive, communicative and constructive work environment emphasizing teamwork within the Rooms department and in interactions with all other Resort departments

* Maximize profitability by following effective budgeting practices and optimizing room/yield and revenue management through traditional and potential channels

* Liaise effectively with the Operations & Group Sales and Marketing Managers to improve sales and profitability while ensuring guests needs and expectations are met

* Ensure the highest levels of guest service through the application of standards, policies and procedures

* Provide leadership, motivation, training and support to ensure the efficient operation and positive work environment for the Front Desk, Housekeeping and Janitorial operations

* Work with the Housekeeping Supervisor to create efficient operations while ensuring cleanliness and maintenance standards are maintained or exceeded

* Create and maintain positive and productive relationships with OTA’s, FIT’s and all third-party booking channels

* Ensure effective communications exist between the Front Desk and all Resort departments to ensure clear and concise flow of information

* Ensure Night Audit responsibilities and reporting are monitored and reviewed regularly

* Review and respond to Guest Satisfaction surveys in a timely manner

* Purchasing and requisitioning of operational goods & services

* Maintain and exceed standards set for safety, security, cleanliness and sanitation levels through continual review

* Maximize revenues and occupancy through yield and revenue management strategies by collaborating with the Operations Manager, Group Sales and Marketing Managers

Job Requirements / Qualifications:

* 3 years’ experience leading a successful team in an Accommodations-based environment

* Experience in a Resort based setting in a rural or smaller community is an asset

* Yield and revenue management experience

* Experience with the RoomMaster property management system is an asset

* Ability to prioritize and problem solve in a continually evolving work environment

* Experience developing and supporting successful, high functioning teams

* A passion for Guest Service and a skill for anticipating guest needs

* Strong communication and interpersonal skills

* Proven leadership, teamwork and decision-making abilities

* Knowledge of emergency and general crisis situation procedures

* Excellent organization abilities

* Longer term vision to assist in future planning for continued Resort growth

* Good command of the English language

* Second language is an asset

* Strong numerical aptitude

* Excellent physical health and stamina


* Free staff housing

* Extended health care plan

* Free season pass for all activities

* Food and retail discounts to the Country Store, Pinewoods Restaurant and Bear's Den Pub

* Staff reciprocal season pass which gets you discounted or free skiing at up to 20 local ski areas

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