Director, Mountain Operations

Mount Washington Alpine Resort
March 27, 2019
Courtaney, Canada
Job Type


Mount Washington Alpine Resort is Vancouver Island's premiere ski destination, with summer operations including mountain biking and a new zipline attraction. We are in search of a dynamic, creative ski industry professional to lead our Maintenance and Facilities area. The Job Description is as follows:

The Director of Mountain Operations provides leadership, management and direction for mountain operations team. They are directly responsible to ensure the overall success of the company associated with the following; accountability for daily operations, future planning, strategizing on mountain improvements to meet our guest expectations, employee satisfaction and performance, staff development, financial results which include expense and labor management in accordance with budget requirements, and compliance with all governmental regulations.

Departments reporting to this position:
• Lift Operations
• Ski Patrol
• Grooming
• Snow Making
• Terrain Park/Tube Park
• Parking
• Transportation

Purpose of the Position:
• Hire, train, mentor and evaluate the operations team
• Create, monitor and manage departmental budgets and business plans
• Plan and implement projects identified in operations and major project budgets
• Work closely with the Director of Finance in building, monitoring and adjusting annual budgets as required
• Ensure that the OH&S program meets compliance
• Be responsible for Work Safe BC issues and policies
• Maintain customer satisfaction through service and delivery of on hill product
• Responsible for all mountain environment issues
• Find ways to improve operations efficiencies within group of departments
• Provide leadership in the creation and maintenance of on-hill infrastructure

• Maintain budget goals and on hill product to help ensure reaching our target visits
• Address any issues in operations identified as areas of risk concern. Act on reports by external risk auditors
• Work with the risk manager, patrol and safe slopes to reduce accidents per thousand
• Continue to enhance lift-loading capacity while at the same time finding staff efficiencies
• Develop snow making protocols with focus on producing high quality man-made snow on the mountain
• Review grooming patterns and schedules. Work with affected managers to get maximum return on equipment and labour
• Create, update and maintain a comprehensive transportation plan, including schedules, fleet maintenance and upgrades
• Create, update and maintain a parking plan and strategy to best utilize available space
• Work to better integrate the various on-slope departments for seamless and collaborative operation
• Continue maintaining good staff morale through communication and strong mentoring and ongoing training
• Develop long-term succession planning for each of your departments

Standards of Performance:
• Meet specific and annual objectives and performance standards set by the General Manager
• Increase and improve scores on the employee opinion survey in areas of concern, within your group of departments
• Increased positive comments from guests about their on-hill experience

• 10 years’ experience managing both people and projects
• Previous experience with mountain operations, including lifts, grooming, transportation, etc.
• 5 years’ experience as a high-level decision maker in a large organization
• Excellent written and oral communication skills
• Expertise in negotiating contracts and agreements
• Familiarity to Work Safe BC, Occupational Health and Safety
• Proven leadership skills in a resort setting

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