Hotel Front Desk

FAR HR Admin

Website Fernie Alpine Resort

Position: Front Desk Agent
Department: Front Office, Lizard Creek Lodge & Fernie Slopeside Lodge
Location: Fernie Alpine Resort
Reporting to: Front Office Manager

Lizard Creek Lodge and Fernie Slopeside Lodge are looking to fill the position of Front Desk Agent, serving the hotels at Fernie Alpine Resort by working a variety of AM, PM and occasionally Night Audit shifts across both properties. Reporting to the Front Office Manager, the ideal candidate will display professionalism, possess strong interpersonal and communication skills, be able to work independently with a focus on accuracy and a commitment to providing exceptional guest experiences. Some of the responsibilities of the position include, but are not limited to:

•Ensure a comfortable and friendly atmosphere for both guests and staff
•Seek out and act upon opportunities to assist guests
•Complete hotel reservations, maintaining hotel booking and cancellation policies
•Complete guest check-in & check-out processes
•Respond to guest communication and transfer calls
•Assist guests in a polite and timely manner regarding all hotel and resort services
•Review daily Front Office operations including guest accounts
•Perform the day end process for the hotel and set up the following day
•Identify and communicate opportunities to create exceptional guest experiences
•Abide by RCR and Hotel policies, Employee Handbook guidelines and Safety Management Program
•Other tasks as requested by Management

•Excellent communication and interpersonal skills
•Strong computer skills
•Previous experience in a similar role preferred

Offering Full time & Part time hours.
Role requires flexibility to meet varying business demands.
Please let us know if you need accommodation.
Attractive Resort Team Benefits!
RCR offers industry competitive compensation and benefits in a great working environment. We are an equal opportunity employer and look forward to hearing from all qualified applicants. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted. Please email your resume with cover letter ASAP to the attention of:
Front Office Manager

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