Guest Services Manager

Website Friends of Mt. Sima Society

Job posting link

Closing Date
April 15th 2022
Job Level
Senior management
Intended job posting audience
Anyone who can legally work in Canada can apply for this job. If you are not currently authorized to work in Canada, the employer will not consider your job application.
SIMA’s mission statement is: To provide exceptional, safe, downhill experiences to Yukoners, and work in partnership to contribute to the good life in the Yukon.

SIMA’s staff are individuals who thrive in the outdoors, love the mountains, and are passionate about what they do. We are looking for people who share this passion as part of an exciting career in the ski and tourism industry.

We pride ourselves on a fun and happy work environment where respect is number one. Our corporate management philosophy is based on results based work, not your typical 9-5. If this sounds like you and what you’re passionate about, please apply online and show us what you’ve got.

Position Status: Full time, Seasonal, Salary

Position Dates:

Starting part-time May 2nd, 2022 with a one month transition with current GS manager. Full time starting shortly after.

Job summary:

As a Guest Services Manager you’ll be selling the products, services and programs offered at Mt. Sima to our guests. You will also be responsible for the look and feel of our lodge; ensuring a warm and welcoming environment. You will be leading your dynamic team of GS agents that fill multiple roles in and around the main lodge. Working closely with other managers and supervisors to bring events to life while being the primary point of contact for the public in all things Sima.


Act as first point of contact for customers
Provide excellent customer service by answering questions, handling transactions, conducting call backs, and responding to emails in a timely manner.
Promote and sell day lift tickets, punch passes and season passes.
Book and schedule group bookings.
Responsible for social media updates, website updates and advertising as required.
Coordinate and update design concepts for advertising materials with partners.
Administer the season pass holder program and maintain a database.
Administer reciprocal pass agreements.
Assist in the deliverables of the sponsorship program, namely passes and benefits.
Update and maintain information on computer systems and in archives. Including but not limited to POS systems, Gsuites and databases.
Initiate, plan and coordinate hill events with other departments and event planning partners
Hire, train and schedule guest services agents as required.
Other duties may be required by General Manager

Demonstrate safe work practices
Broad experience in all aspects of customer service.
Must have strong communication and listening skills.
Demonstrated ability in word processing, Gsuites and spreadsheets
Ability to multi-task and problem solve.
Can handle conflict resolution situations.
Mature, friendly and well presented.
A positive team player.
Knowledge of Adobe Suites is an asset.
Additional Application Instructions
Please ensure your resume or CV comes with a cover letter and subject in email.

To apply for this job email your details to