Guest Services Assistant Manager

Guest Services Assistant Manager

Revelstoke Mountain Resort
Published
January 25, 2019
Location
Revelstoke, Canada
Job Type
Job Board Website
https://www.revelstokemountainresort.com/resort/employment

Description

JOB SUMMARY

The primary role of the Guest Services Assistant Manager is to coordinate the day to day operations of the guest services department and ensure the best guest experience possible. The Guest Services Assistant Manager will coach and mentor the guest services team to ensure the highest level of service for RMR’s guests while developing the skills of guest services’ team members.  This position will be responsible for seasonal updates and administration of the RTP point of sale system.

SUMMARY OF ESSENTIAL JOB FUNCTIONS

  • RTP daily management, updates, and trouble shooting
  • Sell lift tickets, passes, and all other ski products and activities of the resort
  • Coordinate day to day operations for ticketing, ticket checking, activities, season passes, and general information desk
  • Assist in hiring, training and supervising guest services team
  • Complete daily cash out audits accurately and in a timely fashion
  • Ensure adequate inventory and resources are available to guest services with the Guest Services Manager
  • Deal with complaints and resolve issues that arise in regards to all aspects of RMR’s operation
  • Weekly scheduling, adhering to budget and expected visitation
  • Ensure professionalism and quality in all situations
  • Provide an outstanding guest experience
  • Assume the Manager’s role in their absence
  • Other duties as required

MINIMUM REQUIREMENTS

  • Mature, enthusiastic, guest service oriented individual with excellent written and verbal communication
  • Must have experience in a supervisory/leadership role
  • Previous ticket selling experience
  • Must have previous experience with RTP administration or equivalent point-of-sale software
  • Previous experience supervising cash handling and audit procedures
  • Post-secondary education in business, marketing, or tourism is an asset
  • Experience/interest in the ski/snowboard industry is essential

ABILITIES REQUIRED

  • Strong management and organizational skills
  • Superior leadership skills with a focus on personnel development
  • Ability to multi-task and prioritize projects to adhere to deadlines
  • Extensive knowledge of Microsoft Office and Windows based applications
  • Ability to adhere to company policies and procedures
  • Excellent problem solving skills with a “can do” attitude.

 

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