Guest Services Manager

Revelstoke Mountain Resort
Published
April 30, 2021
Location
Revelstoke, Canada
Category
Job Type
Job Board Website
https://www.revelstokemountainresort.com/resort/employment

Description

JOB SUMMARY:

The Guest Services Manager is responsible for the performance of the Guest Services team achieving organisational service standards. This position trains seasonal employees of the Guest Services to perform ticket/pass office and lift validation duties as described in the Guest Services Agent position profiles.

ESSENTIAL JOB FUNCTIONS:

  • Manage the Guest Services department adhering to an annual budget and ensuring guest experience standards are upheld.
  • Hire, train and manage the Guest Services Team providing leadership and guidance to the Guest Services Supervisor
  • Develop and deliver training programs to guest services employees for world class guest experience.
  • Identify and foster the skills of Guest Services team members providing the necessary coaching to develop employee value; prioritising succession planning within Revelstoke Mountain Resort.
  • Ensure staff are fully trained in POS operations, policies and procedures.
  • Manage lift validation ensuring proper protocols are in place to ensure accurate visitation and fraud prevention.
  • Ensure guest comments/feedback is dealt with in a timely professional manner.
  • Manage guest feedback system.

 

MINIMUM REQUIREMENTS:

  • Experience in a supervisory/management role.
  • Four years experience with a POS system and guest services related role.
  • Post-Secondary education in Business, marketing or tourism.
  • RTP and/or Inntopia experience is considered an asset.

ABILITIES REQUIRED

  • Good judgment and problem-solving skills
  • Strong communication skills
  • Strong leadership and team-building skills
  • Time management skills an asset
  • Financial management skills an asset
  • A second language an asset
  • Experience/interest in the ski/snowboard industry is essential

 

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