Guest Services – Ticket Office Cashier

Mt. Baldy Resort Inc.
October 2, 2019
Oliver, Canada
Job Type


Organizational Structure

Job Title: Guest Services, Ticket Agent, Rental Associate

 Reports to: Guest Services Manager


Primary roles of this position include ticket, season pass and retail sales. Also requires various communications with staff and guests via e-mail, phone and radio. Guest Experience staff ensures that all guests and staff receive the most up to date information and all questions and concerns are thoroughly answered.


Primary Responsibilities

  • Provide prompt, professional and friendly service to all guests.
  • Assess the needs of guests and explain the different types of lift tickets and products available
  • Ensure lift riders have valid ticket or pass by performing manual ticket checking on a daily basis
  • Responsible for opening and closing the ticket office
  • Accountable for daily cash floats and sales
  • Record and review relevant data in mountain logs
  • Ensure that waivers and pass applications are signed by guest and witnessed by employee when required
  • Gathers important guest and mountain info using CSC surveys
  • Communicates with staff via radio as required
  • Answer telephones, provide accurate information and transfer calls as required
  • Maintain a clean and professional work space
  • Assist special events with communicating information and collecting registrations and required paper work
  • Read and adhere to all instructions and policies in the Mt. Baldy Employee Manual and Guest Experience Manual
  • Perform other tasks as requested by Manager


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