Lift Operations Manager

Sun Peaks Resort LLP
Published
August 26, 2019
Location
Sun Peaks, BC, Canada
Category
Job Type
Job Board Website
http://employment.sunpeaksresort.com

Description

Work, Live and Play

Sun Peaks Resort LLP has proven to be one of the highest levels of guest service providers within the ski industry. We can promise you a memorable and gainful working experience within our high volume and challenging work environments. Sun Peaks Resort LLP has many benefits to offer our employees including:

  • Full access Winter Season Alpine Lift and Nordic Trail passes
  • Full access Summer Alpine Hike and Downhill Bike season passes
  • Employee access Golf Membership and discounted Golf Cart season pass
  • Extended Medical and Dental benefits after 3 month probation period
  • Participation in the RRSP and matching DPSP programs
  • Staff Housing available to employees 19+ years of age
  • Staff Recognition Dinners and Events
  • Company wide discounts
  • Discounted day tickets at participating BC ski resorts and bike parks
  • Full access to the Employee and Family Assistance Program provided through Homewood Health
  • Network and interact with our diverse culture

 

Role Overview:

Reporting to the Director of Outside Operations, the Lift Operations Manager has oversight for a team of 65+ seasonal operators, and is responsible for the overall effective management of Lift Operations as it relates to product, people and experience.

This position is ideally suited to a seasoned supervisor or manager with a strong track record in operations management, combined with a commitment to safety, productivity & efficiency, team spirit and guest experience. With oversight for a significant seasonal workforce, we are seeking a people-focused leader and team champion, who can drive morale and productivity to both retain employees and bring out the best in them.


Your Responsibilities will include:

 

Operational:

  • Staff hiring, training, scheduling and administration
  • Efficient and safe operation of all passenger ropeways and conveyors
  • Daily quality control checks of all operating lifts, mazes and lift ramps on the mountain (winter and summer)
  • Maintenance of records, including: daily lift logs, personnel training records, incident reports, and weekly safety meetings
  • Prepare and submit annual budgets for the department. Operate within fiscal budgets and maintain accurate and concise records to explain monthly variance reports in an informed, objective manner

 

Leadership/Team Enablement:

  • Accountable for all work in accordance and adherence to established safety and inspection procedures
  • Oversee performance management, identifying opportunities for regular coaching and mentoring for supervisors and team members
  • Hold weekly (at minimum) staff meetings with follow-up on agenda items, minutes to be recorded and filed for Worksafe BC, OH&S and TSBC compliance
  • Attend weekly management meetings, representing the department while contributing to overall leadership discussions

 

OH&S:

  • Ensure Lift Operations representation on OH&S committee
  • Oversight for, and adherence to, all safety policies, including training, incident/accident reporting, investigation and associated documentation
  • Develop, recommend and administer Risk Assessment and Risk Minimization programs

 

Other:

  • Work within the guidelines of our Environmental Management Policy and represent Operations on the EMS committee

 

Ideal Candidates:

  • Post-secondary education in ski area operations, tourism management or equivalent preferred
  • Solid leadership skills with track record for retaining and motivating high performance teams
  • Strong administrator with ability to develop and manage departmental budgets and schedules
  • Flexible multitasker with ability to balance team and operational requirements, and make/communicate sound decisions in the moment
  • Skilled influencer and big picture thinker, who can forge effective relationships across other departments
  • Continuous improvement mindset, with appetite to seek new ways of delivering on our guest and employee experience
  • Valid BC driver’s license with abstract submitted annually
  • Strong skier/snowboarder
  • Proficient in use of PC programs including Microsoft Office
  • Guest experience champion and ambassador for Sun Peaks Resort

 

Enjoy the natural mountain environment and fresh air.  Sun Peaks mountain is a smoke-free environment.

To maintain a welcoming environment for all our guests and protect our natural surroundings, effective August 01, 2019, smoking of any kind is strictly prohibited anywhere on the Sun Peaks mountain areas.  Designated smoking areas will be limited to the village base.

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