Rental Supervisor

Mt. Baldy Resort Inc.
Published
October 2, 2019
Location
Oliver, Canada
Job Type

Description

Rental Supervisor

Scope of Position:

As the Rental Supervisor, you are responsible for providing students and guests with a premium experience through the efficient and safe maintenance of our rental fleet. You will also assist the Manager, Guest Experience in managing, scheduling and delivering training to Rental Associates.
Responsibilities:

  • Assist the Manager, Guest Experience in maintaining an enthusiastic and professional standard of guest service.
  • Provide resources so that employees are properly trained on product knowledge, guest service, and sales generation.
  • As per Rental Delivery Protocol, ensure all Rental Associates familiar with and practice appropriate waiver delivery.
  • Ensure all rental equipment distributed and returned are visually inspected.
  • Ensure equipment requiring inspection and repair are documented and Manager, Guest Experience is informed of any equipment involved in an accident.
  • Assist the Manager, Guest Experience in scheduling and monitoring duties of Rental Associates.
  • Manage inventory control through rental delivery protocol.
  • Remain current on new industry products and trends; demonstrate knowledge of products.
  • Complete online binding certifications and provide Manager, Guest Experience with certificate of completion. Ensure all Rental Associates complete same.
  • Protect company assets through inventory management and loss prevention techniques.
  • Create a rewarding environment in which to work, generate a team atmosphere.
  • When appropriate delegate ride breaks.
  • Maintain all company paperwork according to policies and standards.
  • Act as an ambassador for the Rental Facilities and Baldy Mountain Resort.
  • Demonstrate a safe work practice at all times by adhering to all Resort safety policy and procedures and ensuring one’s own safety is preserved along with the safety of co-workers, direct reports and Resort guests.
  • Be mindful of all safety hazards/concerns within the work environment and ensure all safety issues are reported to the appropriate individuals.
  • Review all OH & S notices/meeting minutes as they are distributed or posted on OH & S boards located within all departments.
  • Ensure safety orientation is completed with all new or returning employees covering all the required safety hazards and specific safety training for specific areas.
  • Other duties as required.

Qualifications:

  • Minimum of 2 years experience in rental facility.
  • Maintain a working knowledge of products and trends within the industry.
  • Excellent communication and organizational skills.
  • Organization, multi tasking and prioritizing skills are essential.
  • Demonstrate and apply leadership skills and excellent guest service.
  • Previous conflict resolution experience is an asset.
  • Strong decision making skills are essential.
  • Good understanding of Ski/Snowboard industry is considered an asset.
  • Working knowledge of Microsoft Office products.

Physical Demands:

  • Seasonal, winter position.
  • Dynamic working environment.
  • Must be able to lift, carry, push or pull objects up to 20lb occasionally.
  • Be prepared to work in all weather conditions.
  • Standing for long periods of time.
  • Some heavy lifting, including bending and reaching.
  • Manual dexterity and computer use.
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