Resort Services Custodial Supervisor

Sunshine Village
October 24, 2021
Banff, Canada
Job Type
Job Board Website


Why join us?

We work and play in Canada’s most beautiful playground, Banff National Park, and you can too. Sunshine Village is the premier ski resort in Western Canada. If you want to be part of making our guests’ ski experience unforgettable and think a winter season skiing and riding on the best powder in the Rockies would be great too, then read on for more information...

The Perks: 

  • FREE - Your staff pass is your ticket to ride Sunshine!
  • Ski & Ride – Free days & discounts at resorts across Canada
  • Staff Events – Staff parties, BBQs, spring night skiing, dog sledding, ice climbing & more
  • Career – Recognition programs & Career development opportunities
  • Wellness – discounted fitness passes, yoga, onsite support & professional support
  • Onsite discounts – Food & beverage, retail, & hotel stays
  • Exclusive deals – Brand-named gear & local businesses
  • And much, much more!

What can you expect?

The Resort Services Supervisor provides an outstanding experience at Sunshine Village by overseeing custodial services primarily at the base area. The Supervisor is focused on cleanliness and organization, overseeing a team of attendants, and ensuring a top quality work product at all times.
The Resort Services Supervisor partnering closely with food and beverage teams on consistent standards of cleanliness across guest and team member areas.

This job might be right for you if you think you would really enjoy:

  • Ensure our guests have a great first and last impression
  • Champion team morale - celebrate a job well-done.
  • Maintain safety when working in high-traffic areas, with chemicals, tools and equipment.
  • Maintaining positive working relationships with all stakeholders
  • Assisting with guest feedback, supporting Human Resources and Sunshine Village management on finding solutions.
  • Appropriate scheduling of the custodial team aligned with the Resort’s anticipated visitor flow.
  • Development and continuous review of processes and procedures referenced above.
  • Training and coaching the custodial team, undertaking performance reviews, managing workloads.
  • Completing quality assurance audits and spot checks of the custodial team’s work.
  • Responsible for maintenance and inventory of department supplies.
  • Preparing budgets and monitoring department expenses.

And you have:     

  • Previous custodial and leadership experience (2+ years) preferred.
  • Proven track record of custodial excellence.
  • Proven passion for all things custodial, with excellent attention to detail and safety.
  • Administrative experience, including inventory ordering and stock control.
  • Positive, social and friendly attitude.
  • Prepared to work flexible schedules (weekends, holidays).
  • Prepared to work indoors and also outdoors in all weather conditions (appropriate footwear, layers, etc.)
  • Calm under pressure and patient.
  • Maintain professional conduct when in uniform on or off-duty.
  • Effectively and professionally liaise and communicate with others.
  • Must be neat, punctual and dependable.
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