Employee Experiences Coordinator

John Welsh

  • Full-Time Permanent
  • Agassiz

Website Sasquatch Mountain Resort

Sasquatch Mountain Resort is a family focused Ski Resort located in the Fraser Valley, BC- formerly known as Hemlock Resort and in operation since 1969. We are passionate about snow sports and bringing people together for outdoor fun. We pride ourselves on our strong commitment to the quality of service we offer to each guest that comes through our door through delivering a personalized experience in everything we do. Our focus is to continually build on our culture of fun that leaves a lasting impression with our guests as they create mountain memories in a whole new way at Sasquatch Mountain Resort.

Who YOU are:

You have a genuine passion for the mountains, for winter sports and outdoor activities.

A Creative, innovative, go-getter, and a get-it-done kind of person.
Confident, outgoing, positive, and energetic. A visionary who sees the bigger picture and is not afraid to step out of the comfort zone.
Flexible and adaptable in a constantly changing environment, thrive under pressure and can maintain positivity amongst challenges.
A team player who can inspire and motivate those around you across all departments.
Job Description

As a key member of the SMR HR team, Employee Experience Coordinator reports to the HR and Employee Experience Manager and works closely with other department managers.

The Employee Experience Coordinator is responsible for the oversight of all employer provided accommodation, with specific day-to-day property operations of shared housing and the social house.

Single or double occupancy onsite staff housing is available for this position.

Duties and Responsibilities

Ownership of staff housing administration as it relates to policies, processes including check ins/outs, internal and external communications, room allocations and resident relations
In collaboration with HR and Employee Experience Manager, manage department bed allocations and floor plans for all staff housing properties.
Work closely with Accounting and Payroll to manage and balance staff housing finance accounts as it relates to damage deposits, rents, and fines
Create, review, and update all resident communications and documentation including staff housing website, social media, and handbook
Chair Staff Housing Committee meetings, sharing occupancy reports and resident updates
Bring best practices and recommendations for on-going improvements as it relates to staff accommodation operations and policies and procedures
Oversee all staff check ins and check outs, as well as bi-weekly unit inspections
Oversight for all operations of staff housing building including, but not limited to:
Existing contractor relationships and intra-department relationships for ongoing maintenance, custodial, IT and other services.
Respect the confidentiality and privacy of residents and adhere to all related corporate policies.
Ensuring exterior access points, stairwells, walkways etc. are safely maintained, aligned with WSBC policies and practices, and reporting of any on property accidents
Access Control – Monitoring access points of the building, enforcing sign in procedures
Management of inventory of supplies and equipment for each unit in accordance with budget and approved vendors
Create and maintain electronic files for individual employees.
Assist with uniform distribution and maintenance.
Participate in the administration of reward & recognition programs, employee perks & employee engagement initiatives.
Provide administrative support to departmental managers as required
Requirements and Qualifications

Outstanding work ethic and positive attitude. The Coordinator must be willing to work odd hours, do manual labor
Ability to prioritize and follow-through. It is important to be able to prioritize projects, ask for direction when needed and follow through on the completion of tasks.
Self-motivated/Self-sufficient. The Coordinator will be expected to take on a lot of responsibility and work independently without supervision.
Excellent problem-solving skills. The ability to gather the necessary information in order to make decisions is a very important trait for the Coordinator to have.
Strong interpersonal skills with a high level of service orientation
Effective written communication skills across different types of media including policies, reports, memos, and process documentation
Influential skills to work collaboratively across teams and departments
Willing to work a non-standard work week (to include partial weekends and evening hours.
You are required to be available to work during all peak periods including but not limited to the following:

All weekends in December, January, February, March & April
December 18th – January 3rd for Christmas Holidays and for March Spring Break

To apply, please submit your cover letter, resume and copies of relevant certifications, along with your references to hr@sasquatchmountainresort.ca and please include the position you are applying for in the subject line of the email.

To apply for this job email your details to jwelsh@sasquatchmountain.ca