The Lake Louise Ski Area Ltd
Phone: (403) 522-1321
Fax: (403) 522-1342
Position:Snow School and Resort Administrative Supervisor (NOC 1211)
Employment Status:Full Time Year Round
Start Date:Oct 29 2018
Job Location:The Lake Louise Ski Resort,
1 Whitehorn Rd,
Lake Louise, T0L1E0
The Snow School and Resort Administrative Supervisor will be responsible for planning and overseeing all administrative support, whilst providing ongoing leadership and training to the Snow School administrative team. The successful candidate’s proven impeccable service will allow them to train the office team in analyzing and interpreting the needs of guests and offering an appropriate option or solution.
Job Responsibilities and requirements:
Mentor and train staff in respect to administrative processes, exceptional service standards, sales and professional appearance policies.
Ongoing Snow School product sales training for administrative staff (including cash/debit/credit transactions and cash out procedures)
Answer and manage inbound telephone and email inquiries.
Identify opportunities that can improve efficiency of business practices & provide price comparisons and product analysis related to business competition
Coordination of Snow School administrative staff schedules and daily monitoring and modification of ski & snowboard instructor schedules
The direct hiring, on-boarding, training and performance evaluation of Snow School administrative staff
Procurement of general office supplies and equipment.
Delegation of administrative work projects and assignments.
Provide administration training and support to multiple Snow School supervisors during the winter season for core seasonal programs servicing over 500 key customers
Liaise with IT, Snow School, Food and Beverage, Interpretative Guides, Day Care, Accounting and Guest Services to ensure overlapping programs run efficiently
Complete payroll for administrative employees and assist with payroll for approximately 150 ski & snowboard instructors including sales commissions
Adhering to strict wage and revenue targets and budgeted KPI’s
Provide required reporting on a daily, weekly, monthly and yearly basis to relevant department managers.
Update sales products. Identify technical point of sale challenges in existing point of sales software applications within the following departments – IT, Snow School, Food and Beverage, Interpretative Guides, Day Care, Accounting and Guest Services. Help assist in identifying modifications needed to resolve issues.
Enforcement and management of policies and procedures related to company’s progressive discipline policy and ongoing training associated with such procedures and policies.
Management of direct employee grievances or complaint resolution related to company’s policies and procedures.
Provide technical support and training to multiple departments including planning updates and software installations
Strong customer service experience
Able to respond quickly in a dynamic and changing environment
Able to effectively communicate both verbally and in writing
Service oriented, assertive, flexible, outgoing and enthusiastic
High level of computer literacy with proficiency in Microsoft Office, Word, Excel, Outlook
Have complete understanding of the program Maître D back office
Have outstanding knowledge and practical experience with REZ Express, Ticket Express, Ticketing, Season Pass and Avanti software applications
Demonstrate strong Administrative leadership skills and exceptional organizational competence
Self-motivated, with high energy and an engaging level of enthusiasm
Fluent English verbal and written skills
Minimum 3 + years reservation experience
Minimum 3 + years administrative experience
Minimum 3 + years supervisor experience
Independent problem solving aptitude
Compensation and Benefits:
Eligible for LLSR benefits Plan
Multi Resort Ski Pass
Food and Beverage Discounts
Friend and Family discounts
Date posted: September 7, 2018
Job Type: Full-time
Job Types: Full-time, Permanent
Salary: $26.40 /hour