Staff Housing Coordnator

Jen Dekkers

  • Full-Time Permanent
  • Sun Peaks

Website Sun Peaks Resort LLP Sun Peaks Resort LLP

Sun Peaks Resort LLP

Work, Live and Play

Sun Peaks Resort LLP has proven to be one of the highest levels of guest service providers within the ski industry. We can promise you a memorable and gainful working experience within our high volume and challenging work environments. Sun Peaks Resort LLP has many benefits to offer our employees including:

Full access Winter Season Alpine Lift and Nordic Trail passes
Full access Summer Alpine Hike and Downhill Bike season passes
Employee access Golf Membership and discounted Golf Cart season pass
Progressive leadership learning opportunities
Competitive wages within Tourism/Hospitality industry
Eligibility for our ‘Pay Performance’ bonus potential, awarded to our top performers
Extended Medical and Dental benefits after 3-month probation period
Free access to our Employee Health and Wellness Program including EFAP services
Companywide discounts and benefit programs
Eligibility to participate in our Peak Performer Recognition Program, awarded at our monthly staff dinner and events
Reciprocal riding at other participating BC and Alberta resorts
Participation in the RRSP and matching DPSP programs
Continued professional growth and development opportunities

Role Overview:

The Staff Housing Coordinator is a key member of the Sun Peaks Resort Staff Housing team, reporting to the Staff Housing Supervisor, and working closely with other members of the HR team, and the Staff Housing committee. This role has primary responsibility for delivering all aspects of our staff housing experience to the 600+ residents we house each year across our winter and summer seasons and ensuring each resident feels welcome, safe and comfortable within staff housing. This role will assume responsibility for all staff housing residents employed by Sun Peaks Resort and the Sun Peaks Grand Hotel.

This role is well suited to someone launching their career who has strong project management, communication and interpersonal skills and is looking to join a collaborative HR team with growth and development opportunities.   While experience working in the hospitality/tourism industry is not a prerequisite, prior customer/guest experience would be an asset.  This role will be of particular interest to the outdoor enthusiast who is looking to make Sun Peaks their home and make the most of the mountain playground the resort has to offer.

This position has a requirement to be living in resort and is eligible for private staff accommodation.

Your Responsibilities will include:

Build relationships with staff housing residents throughout each season, communicating regularly with information they need to know and ensuring policies are upheld and issues are addressed in a timely fashion.
Assist in department bed allocations and resident room assignment, aligned with intake form.
Monitor and manage online booking calendar for any upcoming check ins, check outs or requested room moves.
Ensure follow up in a timely manner for any missing resident pre-arrival documentation/actions
Coordinate all requirements for resident arrival including room inspections, and be on site to greet all incoming residents, review expectations, key information and address questions
Ensure all resident vehicles have a valid parking pass for duration of stay.
Work closely with the payroll administrators for staff housing related payroll deductions. Oversee check out process, ensuring residents are compliant with requirements to ensure eligibility for full damage deposit refund.
Complete regular room inspections in season, and oversee check out process and final inspection, initiating timely requests to facilities team for room cleans.
Issue and document written notices to residents and their department leaders (warnings, fines, evictions) and maintain and update resident warning and fine tracker, and notifications to Payroll
Respond to notifications sent via call centre (lost keys, room lock outs, maintenance requests).
Assist in regular stocktaking of room inventories and unit/building key management
As a key member of the Staff Housing Committee, attend all weekly Staff Housing Committee meetings, bring forward items for committee discussion and take meeting minutes
Maintain the bed allocation summary and ensure timely updates to floorplan as they relate to arrivals/room moves/departures.
Cover for Staff Housing Supervisor on days off (note this will be reciprocated by SHS for Coordinator days off).
Ensure overall safety of all residents and workers inside and on property in collaboration with Facilities Manager.

Ideal Candidates:

Strong interpersonal skills with a high level of service orientation.
Well organized with the ability to multi-task and attend to detail.
Pro-active, with ability to use own initiative to solve problems.
Effective written and verbal communication skills.
Influential skills to work collaboratively across teams and departments.
Experience in hospitality, property management or related an asset.
Competent across Microsoft office programs.
Must be able to lift 50 pounds (23kg).
Willing to work to a non-standard work week (to include partial weekends and early evening hours).

Enjoy the natural mountain environment and fresh air.  Sun Peaks Mountain is a smoke-free environment.

To apply for this job please visit sunpeaks.clearcompany.com.