Website Sunshine Village Ski Resort
The Lift Administration Clerk provides support to the Lifts Department (Lift Maintenance and Operations, and Gondola Maintenance and Operations). This role is primarily behind the scenes and assists in enhancing the guest experience through the maintenance of safe, reliable, efficient resort facilities and equipment. This role promotes a safe working environment through efficient administration. The Lift Administration Clerk reports to the Lift Manager and works frequently with the Lifts departments, other departments, and contractors throughout the company.
Consistent monitoring and ensuring that all Lifts department administrative tasks and responsibilities are complete and correct in a timely manner.
Contributing to exceptional guest service either directly or indirectly supporting the department or company.
Assisting with the creation, procurement, implementation, tracking, follow up and review of department functions.
o Effectively communicate, support and reinforce all company initiatives, policy/procedures, through review and attendance at company training sessions and meetings.
o Oversight, review and completion of department documentation.
o Able to work effectively with others and maintain positive working relationships.
o Assist with employee documentation follow through.
o Assist with ensuring Lifts Preventative Maintenance program data input and reporting.
o Assist in the setup and maintain manual and computerized information filing systems.
o Compile daily, monthly and yearly statistical data and provide reports via manual and computer-based databases.
o Compile, monitor and maintain up to date inventories.
o Assist in the creation and implementation of safety and guest experience initiatives.
Other duties may be requested and assigned from time to time.
o Outgoing, positive, social and friendly attitude.
o Good comprehension of Microsoft programs including but not limited to Excel, Word, Outlook etc.
o Strong self-initiative and communication skills.
Ability to work with minimal supervision. Must be neat, punctual and dependable. Competent in general office and administrative duties.
Must be able to effectively provide training, support and assistance to coworkers.
o At times, prepared to work a flexible schedule (weekends, holidays).
o Willing to provide outstanding guest service.
o Excellent attention to detail.
o Work in a confidential capacity.
o Communicate effectively in English, both written and verbally.
o Maintain professional conduct when in uniform, on or off-duty (and online).
Employees must always be of sound mind, exhibit good judgment, and report to work fit for duty.
This position is an indoor/outdoor role in a remote, alpine environment. Employees must be prepared to work in all weather conditions.
o Ability to ski or snowboard is an asset. Skiing or snowboarding for work requires completion of a competency test, skiing and riding professionally, and is restricted to designated runs.
o Skiing or snowboarding equipment used for work must be in good operating condition, meet Sunshine Village equipment requirements, and may be tested throughout the season.
Required uniform pieces (liner, jacket, pants, toque) are provided. Workers must be prepared and wear appropriate footwear, gloves, layers, etc. for the conditions.
This role is subject to all terms and conditions of the Sunshine Village Employee Handbook and Policy Manual, and the Alberta Employment Standards Code
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