Ticket Manager – Maternity Coverage

Silver Star Ski Resort Ltd
June 2, 2020
Vernon, Canada
Job Type
Job Board Website


This is a one year position to cover Maternity leave.

The Season Pass and Tickets Sales Manager is responsible for the daily operation and supervision of the sales and service desks within the Ticket and Season Pass Offices, including Tube Town.  Coordinating Early Pass and other Pass and Tickets Sales Campaigns to ensure that SilverStar is professionally represented in the Community.


·       Train and motivate the Sales and Service Team, (Hold daily morning Huddles)

·       Train all Resort Staff on the sale of Tickets as required

·       Responsible for the most effective management of “Tickets” Team across the sales areas ensuring that wages stay within budget and Team Members maintain high motivation levels

·       Work the Sales and Service Areas on a daily basis, leading by example

·       Ensure training manual for the Sales and Service Team is kept up to date

·       Administration and management of staff, staff family and volunteer passes

·       Ensure a Sales and Service Culture is implemented and maintained throughout the season to maximize revenue and exceed customer expectations – Lockers/RPO/Ride Cards/Season Passes/Pass add ons

·       Ensure that controls are in place to mitigate the risk of ticket theft by employee and customer through robust end of day close outs and process reviews

·       Responsible for lockers, payment and organization, tracking income to ensure that income received in accordance with plan

·       Responsible for all Season Pass refunds and Letters of Credit Policy

·       Track and monitor the Winter Pass and Locker Payment Plan schedules to ensure adherence to plan

·       Responsible for maintaining the Ticket Waiver Program

·       Develop and maintain Policies and Procedures

·       Properly administrate and maintain the COMP, VIP, RAM/Resort Partner Pass, Bike Shop and Industry Rate programs for both Winter and Summer

·       Assist EVOLVE in stock orders and sales at Tube Town locations

·       Work with local community to organize and book group bookings for Tube Town

·       Meet and exceed the needs of our customers through the efficient running of the Sales and Service Team operation

·       Handle customer comments/questions/concerns

·       Ensure that all stations are stocked with appropriate supplies

·       Ensure that all calls/emails are responded to within 24 hours and followed up within one week if required

·       Ensure data entry of sales team is accurate

·       Develop a “one stop shop” concept for customers as team knowledge and confidence grows referring customers to Snowsports and Guest Services to improve customer experience

·       Ensure that the Summer and Winter Early Pass Sales Campaigns are well planned and executed, liaising with Marketing, scheduling staff, ensuring that the correct resources are on site

·       Responsible for the communication, tracking, administration and reporting on Grade 4/5, Corporate, Powder Alliance, Reciprocal, Lake Louise Plus Cards and CWSAA Programs

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