Winter Sports School Desk Agent

Kicking Horse Mountain Resort
November 8, 2021
Golden, Canada
Job Type
Job Board Website


WINTER 2021/22

You ensure an excellent guest experience by recommending and booking all ski and snowboard lessons, products, programs and services available through the Winter Sports School.  You assist with scheduling, time tracking, and ensuring documentation is completed and processed in a timely manner.

You will:

  • Champion all products and services sold through the Winter Sports School, promoting other experiences and products available at the resort.
  • Be responsible for the coordination of guest ski or snowboard lessons and other related products or services.
  • Ensure day-to-day activities and ticket sales are recorded and documented.
  • Assist the Winter Sports School Administrator in determining daily staffing.
  • Perform cash out-duties and respond to email and phone enquiries.
  • Verify weekly time sheets are accurate and forwarded to Payroll in a timely manner.
  • Ensure purchases for department are accurately recorded and amounts are within budget.
  • Bring forth ideas to improve procedures to meet department’s objectives.
  • Assist with other department initiatives and programs as required.
  • Perform other duties as assigned.



  • Have previous professional work experience in a customer / guest service role.
  • Are proficient with MS Office (Word, Excel, Outlook).
  • Are passionate and enthusiastic for mountain culture, skiing /snowboarding, and the resort environment.
  • Possess previous experience with coordination, scheduling or timesheets - an asset.
  • Have ski or snowboarding instructor experience - an asset.
  • Have previous cash-handling experience and proficiency with RTP and other Point-of-Sale (POS) systems - an asset.
  • Must be able to work flexible hours (weekends, holidays, etc.).


We offer:

  • A staff season’s pass for the resort and local mountains.
  • Discounts on food, rentals, family & friend lift tickets, retail, hotels and more.
  • Ride breaks.
  • Pro deals.
  • An amazing work environment – meet great people who share a passion for the mountain lifestyle!


Interested? Please apply with your resume.

We regret that only those applicants eligible to work in Canada without sponsorship may be considered for seasonal roles.

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