Year-Round ADVENTURE CENTRE Director
***Please note this role is to take over our current snow school which includes snow sports, biking, summer camps and managing our 3 par golf course in the summer months.***
The Director will lead, and continue to develop, all aspects of Private, Group and School Group lesson operations within the Adventure Centre as part of winter and summer operations (Snow sports, Biking and Golf). This role is integral to Nitehawk’s goal to create the experience of a lifetime for people in our community. This position will give someone with the drive and passion the opportunity to develop and expand our Adventure Centre further.
The scope of this role is varied and includes responsibilities around the daily operational processes specific to, Long Term Camps, School Groups and Private Lesson operations for both Summer and Winter.
Success is defined by consistency and quality of performance across key areas: safety, employee engagement, guest experience, financial responsibility, creating new programs, and personal and team development. Oversight of the Group and Private Lesson leadership, instructors and staff enable this role to play a significant part in influencing the guest experience for thousands of guests each season including those new to the sport.
- Adventure Centre and Bear Paw program development, management, and updates.
- Seasonal lesson and program booking
- Manages instructor schedules and availability.
- Coordinate lesson and program bookings with instructor schedules and resources.
- Represents Adventure Centre/Bear Paw at weekly Managers’ Meeting.
- Manages the weekly departmental schedule to ensure that lessons and programs are adequately staffed per the requirements of the lessons/programs and that staffing levels support revenue attainment goals.
- Continuously updates instructor/lesson availability in systems to maximize sales.
- Optimizes the lesson/program/instructor plans to provide quality lessons.
- Suggests ideas to improve the quality of lessons and/or implement new techniques or programs to enhance the products.
- Regularly checks on registration numbers and reviews staffing and program capacity to ensure there is no over-subscription.
- Ensures the Adventure Centre and Bear Paw are running in an organized and professional manner.
- Develops instructors’ guest services skills to build relationships which create repeat customers and generate lesson/program sales.
- Strong team leader, with the ability to keep instructors motivated and focused.
- Organizes the pre-season training and in-season development programs for Adventure Centre instructors.
- Maintains and submits accurate employee training records to HR to ensure documented compliance.
- Clearly communicates with customers to resolve issues in a professional and courteous manner while creating a positive experience.
- Maintains a clean, organized, and safe work area.
- Excellent guest service skills: previous customer service experience an asset.
- School groups: plan for large school groups, coordinate arrival and, ensuring quality control.
- Ensures all lessons are conducted with the highest standard of safety.
- Coordinate’s program/lesson activities with Canadian Ski Patrol to ensure safety for all.
- Act as Canadian Ski Patrol when CSP is unable to provide adequate coverage by volunteers.
- Risk management, hazard prevention and marking.
- Provide first aid for guests and staff as needed.
- Act as multi-sport instructor as needed.
- Assist with organization of special events, development of creative concepts for event materials, and with all tasks needed to execute the event.
- Assist with sponsorship fulfillment for events.
Knowledge, Skills and Abilities
- Self-motivated with professional attitude.
- Excellent verbal and written communication skills.
- Highly organized with strong time management skills.
- Excellent administration skills.
- Guest service skills are required.
- Marketing and promotional skills are required.
- Knowledge of the local area, regions and tourism industry are generally requirements.
- Risk management skills and organization skills are an asset.
- Cash handling and reconciliation experience is an asset.
- Answer phones, direct calls and respond to
- Prepare rental equipment lists for presetting.
- Assist with rental equipment set up and return as needed.
- Print student lift passes.
- Print lesson class lists for instructors.
- Greet students, parents, and instructors.
- Introduce clients to instructors.
- Track and manage instructor schedules.
- Troubleshoot lesson and instructor issues.
- Computer literacy: proven experience with MS Office (particularly Word, Excel, and Outlook) knowledge of Paradocs is an asset.
- High level of personal fitness / ability to work in all weather conditions.
- Ensure client, patient, and employee confidentiality.
- High school diploma required.
- 2-year college diploma or certificate in Business or Office Administration preferred.
- Above average skiing/snowboarding abilities; CSIA/CASI Level 2 or higher Certification preferred but not essential.
- Advanced First Aid (AFA) meeting Government of Alberta standards preferred.
- Three years’ experience as a ski and snowboard instructor would be an asset.
- Five years supervisory experience; supervisory experience leading a snow school preferred.
- Must be able to work a flexible schedule including weekends, nights, weekdays, evenings, and holidays in inclement weather.
- Must work well within cross-functional teams.
- Must be punctual, meticulous, reliable, and serve as a role model to his/her department.
- Must be proficient/professional in interacting with the public.
- Must have own personal transportation.
- Previous scheduling experience an asset.