Job Title: Director, Mountain Operations

Reports to: General Manager

Location: Mount Washington Alpine Resort

Employment Type: Permanent, Full-Time

Compensation: $95, 000 – $105, 000

About Mount Washington Alpine Resort and the Comox Valley:

MWAR has earned its place as one of Canada’s most beloved local ski destination. From record-breaking snowfall and awe-inspiring alpine-to-ocean views to the incredible community of people who make the mountain feel like home, this is a place that truly stands apart. Perched a mile above the shimmering Pacific Ocean, our summit offers jaw-dropping views you won’t find anywhere else. With 1,700 acres of terrain, a vertical rise of 1,657 feet, and an average annual snowfall of over 9 metres (yes, metres!), it’s no wonder Mount Washington boasts one of the deepest snowpacks in North America. And when the skis come off? The Comox Valley is waiting, with ocean dips, cozy coastal towns, fresh markets, and endless outdoor adventures just minutes away. Life here is the perfect blend of mountain magic and seaside serenity – come be a part of it.

Job Summary:

The Director of Mountain Operations guides and inspires the mountain operations team while setting the standard for excellence at the resort. This senior leadership position will create and bring to life the long-term vision for the mountain, spearhead improvements that wow our guests, and help their team grow through hands-on mentorship and learning opportunities. By fostering a positive, supportive work environment, they build a team that’s passionate about the mountain lifestyle and committed to each other’s success. Overseeing daily operations, they maintain our commitment to safety, smooth service, and unforgettable guest experiences, all while staying current with industry standards and regulations. The Director will also be expected to keep a careful eye on the Resorts financial health through smart planning and resource management, including tracking expenses and staffing costs to meet budget goals. Above all, they create a workplace where creativity and teamwork thrive, where staff feel valued and excited to come to work, helping to keep Mount Washington Alpine Resort the go-to destination on Vancouver Island.

Departments reporting to this position:

Lift Operations & Tube Park
Zip Tour Infrastructure
Ski Patrol
Safe Slopes
Grooming
Summer Trails & Grounds
Terrain Park
Capital Excavation Projects
Grounds Maintenance and Landscaping during Summer operations
Key Responsibilities:

• Build and develop high-performing teams through recruitment, mentorship, and regular performance feedback that helps staff reach their full potential
• Create and oversee annual departmental budgets & business plans managing all expenses including wages and capital spending/forecasting.
• Lead major mountain improvement projects from early planning through to the implementation, ensuring they align with the Resort goals
• Champion workplace safety by supporting the OH&S program and ensuring full WorkSafe BC compliance across all mountain operations
• Guide environmental stewardship initiatives and ensure sustainable mountain practices that protect our alpine setting
• Drive continuous improvement across departments by identifying and implementing operational efficiencies
• Monitor and enhance operation quality to exceed guest expectations and maintain Mount Washington’s reputation for excellence
• Foster collaboration between departments to streamline operations and create seamless guest experiences
  satisfaction
• Develop long-term succession planning for each of your departments
• Develop, update, and manage a detailed transportation plan, covering schedules, fleet maintenance, and upgrades
• Evaluate grooming patterns and schedules, collaborating with managers to maximize equipment efficiency and labor productivity.
• Provide oversight to Ski Patrol and Safe Slopes, ensuring the highest safety standards and effective risk management across the resort

Qualifications:

• 10 years’ experience managing both people, programs and projects
• Previous experience with mountain operations, including lifts, grooming, transportation, is considered an asset.
• 5 years’ experience in a strategic organizational leadership role
• Proven track record of creating and executing strategic plans that balance immediate operational needs with long-term organizational vision.
• Builder of Strong Crews & Stronger Culture – Knows how to rally a team, boost morale, and create an environment where people love to show up and give their best.
• A strong connection to alpine recreation is essential — this role is built for someone who lives and breathes the mountain
• Knowledge of sustainable resort management considered and asset
• Excellent written and oral communication skills
• Proficient in Microsoft Office
• Expertise in negotiating contracts and agreements
• Familiarity to Work Safe BC, Occupational Health and Safety
• Adaptable to work effectively in a diverse and ever-changing working environment
• Valid Class 5 Driver’s License
• Must be able to legally work in Canada

Wage & Benefits:

Wage: $95,000-105,000
Extensive benefit package
RSP matching up to 5%
Company vehicle
Food and retail allowance
All mountain access + season passes for immediate family
Training & Development opportunities and more!

Please visit our career page to apply!