Overview

NOC 64314

Languages

French and English

Fluent in both, written and verbal required

Education
Secondary (high) school graduation certificate
or equivalent experience
Experience
1 year to less than 2 years

On site
Work must be completed at the physical location. There is no option to work remotely.

Work setting
Hospitality industry
Rural area
Responsibilities
Tasks
Register arriving guests and assign rooms
Resolve complaints and claims
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Process guests’ departures, calculate charges and receive payments
Balance cash and complete balance sheets, cash reports and related forms
Maintain an inventory of vacancies, reservations and room assignments
Follow emergency and safety procedures
Clerical duties (i.e. faxing, filing, photocopying)
Answer telephone and relay telephone calls and messages
Assist clients/guests with special needs
Perform light housekeeping and cleaning duties
Provide customer service
Experience and specialization
Computer and technology knowledge
Word processing software
Database software
Central reservation system (CRS)
Spreadsheet
Internet
Specialization or experience
Specialized environmental skills and knowledge
Additional information
Security and safety
Criminal record check
Transportation/travel information
Own transportation
Own vehicle
Valid driver’s licence
Work conditions and physical capabilities
Attention to detail
Fast-paced environment
Work under pressure
Personal suitability
Client focus
Dependability
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Organized
Reliability
Team player