Guest Services Agent


Website Jasper SkyTram


This is a full time, seasonal role, 5/7 days a week. The first 90 working days of employment is a probationary period.

The Guest Services Agents are responsible for the sale of tickets, loyalty cards. They are also responsible for reporting any issues to the Guest Services Coordinator or Supervisor/Assistant Supervisor.

Core Competencies

Excellent customer service skills
Strong conflict resolution skills
Confidence and leadership skills
Strong organizational skills
Strong computer skills
Good cash handling and numeracy skills
Reliable and trustworthy
The ability to work autonomously and as part of a team
Positive and outgoing attitude

Job Duties

Sell window tickets and apply different types of discounts ​
Handle cash, credit card and debit transaction while using a computerized/point of sale system (RTP/Siriusware)
Adaptability to learn and use a point of sales system (RTP/Sirusware)
Work with the sale and redemption of third-party loyalty cards and process these following the proper procedures
Follow proper cash-out procedure
Count float at beginning & end of shift and sign it IN and OUT on control sheet
Make sure everything is in balance and debit machine is closed
Receive ​and assist in handling guest complaints and refer to supervisor if needed
Be knowledgeable about location infrastructure and services
Be knowledgeable and able to inform guests about tickets, loyalty cards, and third-party tickets and passes.
Assist Guests in creating reservations at the Jasper Skytram
Assisting Guests in booking flight reservations to come down the Skytram at the upper station
Process vouchers on correct accounts (reconcile at the end of the shift)
Filing and administrative tasks
Fix problems that could occur with the set-up of different products
Enter and process destination/group bookings
Employees will conduct themselves in compliance with Alberta Occupational Health and Safety legislation as it relates to their job
Respect and adhere to the company’s policies and procedures as set in the “Corporate Policies” and “Employee Handbook”
Understand and adhere to Jasper Skytram “Harassment Policy” and the company’s “Privacy Policy”.

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