Summer Reservations Agent

Cam Thickett

Website Mount Washington Alpine Resort Mount Washington Alpine Resort

Mount Washington Alpine Resort

Your Opportunity:

Reservations Agents provide exceptional guest service while being the first point of contact between our guests and all the summer activities Mount Washington has to offer. Duties include creating bookings for bike lesson, rentals, summer programs, and the ZipTour using a computerized registration program, answering phone and email inquiries accurately and efficiently, and providing in-person assistance to guests as needed. The Reservation Agents work both in the Call Centre and at the in-person tills in the Kiosk and ZipTour areas. Reservations Agents must be enthusiastic, have high attention to detail, demonstrate excellent communication skills as well as quickly develop an in-depth knowledge of the resort and its products.

We offer great benefits! Season’s pass, retail discounts and more. Please see our website for more information:


Answer guest inquires accurately, professionally, and politely over the phone, in person, and via email
Take bookings for the Bike Park and ZipTour, making sure to sell the best combination of products to suit each guest’s needs
Sell all summer activities including scenic chairlift tickets, disk golf, etc. at various locations
Have a thorough understanding of summer activities at Mount Washington and maintain a general knowledge of the resort (e.g. Hours of Business, Food and Beverage, Hiking Trails, etc.)
Check-in guests on the day of their booking, including printing required waivers and paperwork, loading lift tickets, and providing directions to further activities
Operate assigned POS system and perform daily cash procedures with accuracy
Accept payment for all reservations on chase machine, ensuring confidentiality
Up-sell products by informing guests of enhancements available for their booking
Liaise with ZipTour Ride Supervisors to ensure tours are booked with appropriate guides
Liaise with Bike Park supervisors to coordinate lessons with available instructors
Complete daily tasks such as filing, cleaning, stocking, and sanitizing
Ensure the safety and security of the workplace by adhering to set safety rules and regulations

Required experience & qualifications:

Be quick to learn and self-motivated as well as possess the ability to multi-task in a fast-paced environment
Ability to work independently is required
Strong attention to detail and moderate computer literacy is required
Guest Service experience is an asset
Approachable, dependable, responsible team player
Must always adhere to the policies and procedures of Mount Washington Alpine Resort
Must be able to sit and stand for the duration of a shift
This position requires grasping, typing, writing, standing, sitting, repetitive motions, lifting, listening as well as hearing ability, and visual acuity

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