Guest Services Agent


  • Full-Time Seasonal
  • Revelstoke

Website Revelstoke Mountain Resort

Job Summary
A Guest Services Agent has several indoor and outdoor duties and continually strives to provide our guests with the ultimate RMR summer experience. You are expected to retain knowledge of our point of sales program, the products we offer, and the conditions of the trails and details of our services. In addition, you are expected to inform guests of all aspects of our Play All Day product, and work to ensure guests are set up for a successful day on the mountain. Outdoors, you are expected to be attentive to guests when scanning their lift pass to avoid fraudulent pass use and help guests with issues that may occur at the RFID scanners.
Essential Job Functions
• Sell lift tickets, passes, and any other resort products
• Answer guest inquiries and potential complaints in a professional manner
• Assist guests with ticket/pass issues
• Complete daily cash outs
• Monitor RFID scanners at the base of the gondola
• Work outdoors for periods of time in varying weather conditions
• Be able to provide the guest with general resort and town information
• Assist other departments (ie. Retail/Rentals/Repairs) when requested
• General cleaning duties (ie. Vacuuming, cleaning windows, wiping surface areas, restocking, etc.)
• Other duties as required
Required Qualifications and Abilities
• Experience in the ski/summer resort industry or a guest relations type atmosphere
• Ability to communicate clearly and effectively
• Customer service skills
• Sales skills
• Cash handling experience
• Previous computer knowledge
• Conflict resolution
• Team player
• Passionate about life in the mountains
• Mature, enthusiastic, and guest service oriented
• English as a first language, second language an asset
Compensation and Benefits
• $19.00/hr
*This position’s wage includes a $2.00/hr retention bonus paid out in full at the end of the summer operating season*

• Free RMR Mountain Bike Season Pass
• Unlimited free days at SilverStar Bike Park (blackout dates apply)
• Staff Discounts available on Food, Retail, Rentals

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