Employee Experience Manager

Jen Dekkers

  • Full-Time Permanent
  • Sun Peaks

Website Sun Peaks Resort LLP Sun Peaks Resort LLP

Sun Peaks Resort LLP

Work, Live and Play

Sun Peaks Resort LLP has proven to be one of the highest levels of guest service providers within the ski industry. We can promise you a memorable and gainful working experience within our high volume and challenging work environments. Sun Peaks Resort LLP has many benefits to offer our employees including:

  • Full access Winter Season Alpine Lift and Nordic Trail passes
  • Full access Summer Alpine Hike and Downhill Bike season passes
  • Employee access Golf Membership and discounted Golf Cart season pass
  • Competitive wages within Tourism/Hospitality industry
  • Eligibility for our ‘Pay for Performance’ incentive bonus program (after qualifying period), awarded to our top performers
  • Extended Medical and Dental benefits after 3-month probation period
  • Free access to our Employee and Family Assistance Program provided through Homewood Health
  • Companywide perks including discounts at Sun Peaks Resort owned retail and hospitality outlets and discounted ski /snowboard lessons
  • Reciprocal skiing/snowboarding/riding at other participating BC and Alberta resorts
  • Participation in the RRSP and matching DPSP programs
  • Continued professional growth and development opportunities

Role Overview:

The Employee Experience Manager is a key member of the Sun Peaks Resort/Sun Peaks Grand Hotel HR team, reporting to the Employee Experience Director. This role has primary responsibility for our people programs and practices as they relate to sourcing, recruitment, performance, recognition and other aspects of the employee experience, and will have direct oversight for the Coordinators in the HR team.

The role is best suited to an experienced HR professional, looking for career progression and the opportunity to both inform, operationalize and report on best people practices in a fast-paced environment with a highly seasonal workforce. Given our unique environment, this role brings with it the opportunity to be part of team located in Canada’s second largest ski area in British Columbia, and take advantage of the wonderful year-round mountain playground available in the resort.

Your Responsibilities will include:

  • Responsible for all aspects of recruitment process, in collaboration with departments, to include ATS training, administration, best practice and reporting, and job description development, posting and management
  • Line management for the HR and Onboarding Coordinators within the overall HR team
    Work with department managers to identify and develop specific sourcing and recruitment strategies, with a focus on specialist and hard to fill roles, making recommendations for recruitment partnerships and events as well as reporting to measure ROI
  • Research and share best practices, trends and developments as they relate to target talent segments, including, but not limited to competitor landscape, market mapping and compensation benchmarking, as well as overall industry benchmarking
  • Research, identify and partner with third parties and contractors as required to supplement our needs for interim staffing and well as key permanent positions
  • Act as first point of contact for candidates applying to key permanent roles, delivering exceptional candidate experience throughout pre-screen and shortlisting to hiring teams
  • Provide counsel and or coach employees and managers regarding employee relations issues including performance management, development, facilitation of formal/informal complaints to resolution, discipline and/or terminations
  • Create a data-informed culture by identifying, tracking and reporting on sourcing, recruitment and retention metrics that enable effective decision-making
  • Work seamlessly with Onboarding Coordinator to manage job offer process and handoffs for onboarding
  • Lead annual reviews of all employment process documentation, manager and employee resources and handbooks, and other talent management documentation across employee lifecycle
  • Remain up to date on employment law as well as immigration practices and visa requirements and support any company supported LMIA/PR applications for assigned departments
  • Plan, develop and implement integrated employee programs that align with our organizational values including, but not limited to recognition and wellness
  • Make recommendations as part of annual budget cycle for both Sun Peaks Resort and Sun Peaks Grand Hotel as it relates to sourcing, recruitment and HR program operational spend and ensure adherence throughout the year
  • Identify opportunities for exploring new tools and technology, making recommendations and taking on project management responsibilities for new tool adoption, as well as hiring manager and team training
  • Provide HR policy/practice interpretation and guidance. Ensure policies, practices and programs are administered in a fair and consistent manner and in accordance with all applicable provincial and/or federal laws
  • Support wider HR team in other employee experience initiatives as required, particularly new hire seasonal staff onboarding/orientation and staff appreciation weeks
  • Participate as key member of Staff Housing Committee and manage initial bed allocations by department aligned with seasonal hiring needs
  • Manage vendor relationships as required and participate in regular reviews and recommendations
  • Oversee or support other duties as may present under employee experience programming

Ideal Candidates:

  • Bachelor’s degree in Business or related from an accredited institution
  • Minimum 8-10 years’ professional experience in HR, preferably with CPHR designation, with a focus on recruitment, employee relations and people programs
  • At least 3 years in a leadership position, managing a team and contributing as a strategic partner and thought leader
  • Results focussed with highly tuned analytical skills, and a proven track record in delivering successful people programs from an ROI perspective
  • Demonstrated experience in building sourcing playbooks and recruitment strategies to identify new talent pools and partnerships
  • First class written communication skills with an emphasis on policy and proposal development
  • Strong research capability and report writing skills with the ability to distil insights and trends from multiple data sources
  • Familiarity, and experience of different international talent programs and workstreams including LMIA and LMIA-exempt pathways
  • Relationship-focussed with the ability to influence and work collaboratively across teams and departments internally as well as build strong partnerships in the community and across the industry (locally and internationally)
  • Strong-working knowledge of HRIS, Applicant Tracking and Learning Management systems, and a proficiency across the MS-Office suite
  • Ability to deal with confidential information with a high degree of diplomacy; ability to build credibility and trust
  • Highly organized, with the ability to multi task in a fast-paced environment

Enjoy the natural mountain environment and fresh air.  Sun Peaks Mountain is a smoke-free environment.

To apply for this job please visit sunpeaks.clearcompany.com.