Loss Prevention & Systems Supervisor

Jen Dekkers

  • Full-Time Permanent
  • Sun Peaks

Website Sun Peaks Resort LLP Sun Peaks Resort LLP

Sun Peaks Resort LLP

Work, Live and Play

Sun Peaks Resort LLP has proven to be one of the highest levels of guest service providers within the ski industry. We can promise you a memorable and gainful working experience within our high volume and challenging work environments. Sun Peaks Resort LLP has many benefits to offer our employees including:

Full access Winter Season Alpine Lift and Nordic Trail passes
Full access Summer Alpine Hike and Downhill Bike season passes
Employee access Golf Membership and discounted Golf Cart season pass
Progressive leadership learning opportunities
Competitive wages within Tourism/Hospitality industry
Eligibility for our ‘Pay Performance’ bonus potential, awarded to our top performers
Extended Medical and Dental benefits after 3-month probation period
Free access to our Employee Health and Wellness Program including EFAP services
Companywide discounts and benefit programs
Eligibility to participate in our Peak Performer Recognition Program, awarded at our monthly staff dinner and events
Reciprocal riding at other participating BC and Alberta resorts
Participation in the RRSP and matching DPSP programs
Continued professional growth and development opportunities

Your Responsibilities will include:

Supervise daily monitoring of lift ticket and season pass access through the use of audit tools
Supervise resolution of lift ticket and season pass access in a timely and efficient manner
Supervise daily updating of audit tracking reports, with reconciliation of fines and payouts
Act as the primary point person for guest relation follow up for lift ticket and season pass access
Work closely with the Lift Operations Manager with the goal of continuous improvement of the guest experience
Responsible for the planning, administration and organization of the Loss Prevention team, including scheduling and time sheet management
Responsible for hiring, training and motivation of the Loss Prevention team
Assist Systems Specialist with planning and product development in RTP and Aspenware
Establish collaborative processes and procedures with other departments

Ideal Candidates:

Outstanding interpersonal and motivational skills
Extensive knowledge of POS system RTP and e-commerce platform Aspenware
Excellent verbal and written communication skills
Highly organized, accurate and detail oriented
Proven track record in guest services and as a team player
Good working knowledge of current WorkSafe BC standards as related to the workplace
Post secondary education in business administration, or equivalent experience an asset
Experience with RFID gate systems an asset
Enjoy the natural mountain environment and fresh air.  Sun Peaks Mountain is a smoke-free environment.

To apply for this job please visit sunpeaks.clearcompany.com.