There were so many people who made the 53rd CWSAA Spring Meeting possible. The compressed timelines and uncertain health orders kept things ‘sporty,’ but the execution depended entirely on industry leaders, volunteers, CWSAA Board and team. Defining moments of the event included Eric Lipton’s Embracing Change keynote, the 2nd Women’s Mentorship Reception, Awards Dinner, and the on-snow opportunities at Lake Louise and Sunshine. Looking ahead to 2023 in Whistler, the return of the tradeshow and more networking opportunities and workshops holds great promise.
Thanks to the many that completed the follow up surveys, the organising team has already debriefed the 2022 event, and begun incorporating the feedback into the draft 2023 conference framework. The delegate responses included fantastic suggestions which constantly improves future events.
For several years, CWSAA has been focused on industry knowledge transfer and industry leadership succession. I am thankful to the many veteran leaders that have embraced this, and was equally pleased to see many new individuals coming into our industry - attending and presenting at conference, and embracing the mantle of industry leadership.
Linked to this evolution is the recent advancement of lift courses to digital platforms thanks to Selkirk College. This has dramatically increased the accessibility of lift courses to ski areas at all times of the year. It also allows maintenance teams greater participation in many more topics at the spring conference. CWSAA is thankful to have Bob Bell as part of the team coordinating operations and maintenance content at conference and has shared further insights on lift courses - see Selkirk Lift Course article below.
The spring conference allows us to celebrate our people, and also take stock of where we are as an industry. The fact the conference was pulled together in under 3 months rather than 12 months is indicative of the last two years as operations have been challenged by changing health orders, and for some, significant ramifications due to natural disasters. Overcoming challenges are an accomplishment, but CWSAA and the industry needs to seize current opportunities. We need to learn from the recent past, and propel ourselves forward to be in a position to embrace change, not just respond to it.
As an organisation, CWSAA has embarked on its next three year strategic plan. A vital part of this exercise is the member survey that will be sent to the membership this week. Member input constantly guides the organisation, and in this case, the survey responses help set its path. The Board of Directors will incorporate the members responses into its planning work in June. CWSAA is eager to share the new strategic directives with membership at the fall division meetings.
– Christopher Nicolson
On Wednesday April 27, 2022, eight individuals were recognized for their contributions to the ski industry during the 2022 CWSAA Spring Meeting in Lake Louise. Congratulations to the 2022 recipients of the CWSAA Awards.
Lawrence Blouin, 2022 Jimmie Spencer Lifetime Achievement Award
Debbie Muirhead, 2022 Jim Marshall Leadership Award
Rod Chisholm, 2022 Rod Chisholm Operations & Maintenance Award
Rebeckah Hornung, 2022 Lars Fossberg Excellence Award
CWSAA 2022 Peak Performance Recipients:
- Paul Robinson, Assistant General Manager, Snow Valley Ski Club Edmonton Alberta
- Wendy Robinson, Senior Manager Planning & Business Development, Whistler Blackcomb
- Helen Davies, Director of HR & Employee Experience, Sun Peaks Resort
- Chris Theed, Maintenance Manager, Sea to Sky Gondola Squamish BC
Read more about the awards and this year's recipients in The Canada West Way.
CWSAA would also like to salute and thank the spouses, partners and teams of the recipients. We are certain they would be the first to acknowledge those that surround and support them.
Pictured left: Don Muirhead (husband of Debbie), celebrates with Debbie Muirhead and Lawrence Blouin.
International Worker Recruitment
The 2022 Spring Meeting included an informative workshop on worker shortages and included presentations by Tourism HR Canada, go2HR, TIAA, and the Canadian Ski Council that elaborated on industry response and broad scale recommendations to government. There is not one single solution to the current worker shortage, and solutions include housing, education, promotion of industry. Another part solution is an improved application process for international workers.
In partnership with Canadian Ski Council, a CWSAA working group of ski areas has identified key recommendations for improving international recruiting efforts. As part of this strategy, CWSAA activity aligns and supports national advocacy efforts with Tourism Industry of Canada and Tourism HR Canada. It has also identified efficiencies that are unique to winter ski resort professions. Through the committee, a consultant has been engaged to help advance these improvements to officials to help alleviate the chronic shortages that operators are experiencing.
Presentation materials from the conference session are available to members on the CWSAA website, and members may contact the office for more information.
CWSAA Exchange
Each year we receive requests from small ski areas who may be looking for uniforms, rental shop equipment or other important equipment.
One ski area currently has a used inventory of patrol uniforms available.
If you have items to donate or sell, or, if you are looking for a particular item such as the patrol uniforms available, please contact marketing@cwsaa.org.
EDGEauditor
We know that as a ski industry professional, the daily responsibility for guest experience and safety is a lot to handle. And when it comes to protecting your organization and visitors, every little detail matters.
That’s why at EDGEauditor, our mission is to help you finally have the peace of mind you deserve by taking guesswork out of the equation.
We’re a mobile risk management application that empowers you to capture reliable, consistent data – and have it all at your fingertips at a moment’s notice through 100% digital reporting.
Through innovative technology backed by a dedicated support team, we'll help you boost efficiencies and ensure compliance while saving time and money so you can safeguard your operations, take some of the stress off your team’s plate and deliver the best guest experience possible.
EDGEauditor solutions include:
✔️ Digital Waivers for boosted guest experience and check-in efficiencies
✔️ Equipment Rental Management Tools for efficient, paper-free transactions and instant insights on your equipment that matter most to you.
✔️ Ski Patrol & Dispatch Tools for intelligent & accurate digital logs and reporting
✔️ Digital Terrain Park Management for easy park layout management and easily accessible inspections on the go
Follow the link to hear EDGEauditor success stories from leading resorts like POWDR, Eldora and Killington: https://www.edgeauditor.com/success-stories/
Take your guest experience to a whole new level and boost your bottom line with EDGEauditor – the ski resort mobile application that takes your risk management operations 100% digital.
Selkirk College Passenger Ropeways Courses
The current intake of Lift Courses (Lift 151, Lift 152 and Lift 153) with Selkirk College is now wrapping up. Be sure to register soon - the Spring exams are held June 22-24. Register HERE.
These three courses are delivered online and provide maintenance and operational staff in the ski industry a close up look at, and a comprehensive understanding of, regulations contained in Z98 Code.
There has been many questions about the new format of Lift Courses and why they were moved from the Spring Conference to an online format. Learn More HERE.
SROAM Celebrates 40 years! Congratulations.
CWSAA Partners
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RECEIVE 10% OFF Promo Code: CWSAA
Bring on Spring at Kal Tire
Thanks to the partnership with Kal Tire, Kal Tire has shared with us some great spring deals.
Get a jump on your spring vehicle maintenance with special deals on tire installation, brakes and alignment.
Click HERE to download the deals!
CWSAA is saddened by the passing of Jim Salisbury at Powder King Mountain Resort. On behalf of Jim’s many ski industry friends, CWSAA has extends its deepest condolences to Jim’s wife Hiedi and their family.
Always giving and thinking of others, Jim’s family invites people to make donations to BC Transplant in Jim's name and/or become donors themselves. http://www.transplant.bc.ca/
Jim Salisbury's obituary can be viewed HERE.